Troubleshooting SSL Errors Print

  • Updated on 07-May-2024
  • 188

Hello there! If you've encountered SSL errors on your site, don't fret, we're here to guide you through diagnosing and fixing these common issues. We will use cPanel's features and a useful SSL checker tool to make things easier for you.

Diagnosing the SSL Error

Before we jump into fixing errors, let's diagnose your exact SSL issue. You can do this using the SSL Checker tool available at Simply enter your website's URL, and the tool will provide you with a detailed report on your SSL certificate's status and any potential issues.

Common SSL Errors and Their Fixes

Once you've diagnosed the SSL issue, you can find the corresponding error in the list below and follow the steps to fix it.

Error 1: Generic SSL Protocol Error

This is often due to browser or firewall issues. Here's what you can do:

  • Update your browser: Make sure you're using the latest version of your browser. Outdated browsers may not support newer SSL protocols, causing SSL errors.
  • Check firewall settings: Ensure that your firewall is not blocking SSL connections. You might need to check your firewall's documentation or seek help from a technical professional to do this.

Error 2: Mixed Content Error

Mixed content errors occur when a webpage delivered over HTTPS includes resources (like images or scripts) served over HTTP. Here's how to fix this:

  • Change all HTTP links to HTTPS: Check your website's content for any resources loaded over HTTP and change them to HTTPS.

Error 3: Name Mismatch Error

This error arises when the domain name in the SSL certificate doesn't match the address appearing in the browser's address bar. Here's what you can do:

  • Check and correct the domain name: If you've recently changed your domain or added a subdomain, update the SSL certificate accordingly. Use cPanel's AutoSSL feature to renew the certificate for the correct domain.

Error 4: Certificate Not Trusted Error

This error occurs when a trusted Certification Authority (CA) doesn't issue this SSL certificate. Here's how to fix it:

  • Reissue or install a trusted SSL certificate: You can use the AutoSSL feature in cPanel to obtain a trusted SSL certificate for your website. Go to 'Security' > 'SSL/TLS Status', and click 'Run AutoSSL'.

Error 5: Expired SSL Certificate Error

This error is pretty self-explanatory: your SSL certificate has expired. Here's how to renew it:

  • Renew the SSL certificate: Using AutoSSL in cPanel, you can renew the certificate. Go to 'Security' > 'SSL/TLS Status', and click 'Run AutoSSL'.

Remember, SSL issues might seem complex initially, but with a little patience and the right guidance, you can easily resolve them. If you're still facing difficulties after trying these solutions, don't hesitate to contact our support team. We're always ready to help you secure your website.

Happy troubleshooting!

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