Traceroute is command line utility which can help us diagnosing your connection issues. If you are unable to open your website in browser, and you are sure it is not your internet connection issue, then tracert command result should help us in diagnosing the problem source.
To run tracert, you will need to open the ‘Command Prompt’.
Depending on your operating system, here is the process to run tracert command:
– Windows Vista / Windows7: Go to the Start menu, type cmd in the search field and then press Enter.
- For Windows NT, 2000, and XP: From the Start menu, select Run. Type cmd then press Enter.
From the command prompt type:
tracert your-domain-name.com <Press Enter>
Please change the your-domain-name.com with your own domain name on which you are facing the issue.
It may take some time for the command to complete. When you see it is not processing anymore, take a screenshot of the command prompt window and send us the result in email as attachment.
Note: You can also right-click in the command prompt window and choose ‘Select All’ to select and copy text on the screen, and simply paste it in the email.
